Strategizing for Retail’s Biggest Show

With over 500 exhibitors and 33,000 attendees to navigate through, The NRF BIG Show can be a challenge for even the most seasoned retail executive. If 2017 sees your IT stack growing and changing, we’ve got the top tips for making the show work for you. In the past several years, the BIG show has…
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Omnichannel Success Beyond The Technology

At the recent Mi9 Synergy User Conference, I had the opportunity to lead a panel discussing omnichannel success. Surprisingly, despite vast growth in the ecommerce world and the rising growth of mobile, many retailers still struggle to find success in implementing strategies fulfilling on this retail buzzword. To kick off the conversation I asked: In…
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Speak Your Customers’ Language; Help Them Find Your Products

Let’s say that you own an apparel website and one of your loyal customers needs a new dress for an upcoming wedding. Good news for you! She logs on to your site to browse dresses that might be appropriate for the occasion. She types a few key words into the search box and hits enter….
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The Top 5 Reasons Real Time Customer Behavior Matters to Any Retailer

Today, data may be a four letter word. It’s coming from every direction: mobile, online, in-store, on- and off-line marketing efforts, and customer service touch points. Whether it’s online, mobile, or in-store, connecting the right person with the right product at the right time is dependent on data and the ability of retailers to identify…
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EMV Compliance: One Year Later

For most American retailers, it’s been a total nightmare. The transition to be compliant with EMV has been anything but easy. For those not fluent in retail-speak, EMV, or Europay, Mastercard, Visa, is the technology where a chip is embedded into a credit card, instead of a magnetic stripe. With the old cards, a customer’s…
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