The Challenge

A growing customer base demands optimized performance. A national department store chain was facing challenges surrounding server capacity due to an increasing number of transactions. The company had the ability to process no more than 40 transactions per minute, and consumers were being negatively affected by slow check-out times. Sophelle stepped in to help.


Sophelle experts performed an environmental assessment and performed load testing to determine the underlying cause of the slow server performance. After reviewing these assessments, Sophelle determined that performance tuning was necessary.

Sophelle identified optimal technical configurations and proceeded to test and implement these recommendations. The entire process was completed successfully on time and on budget.


As a result of Sophelle’s implementations, stability and server performance increased, load thresholds increased, and transactions capacity rose to 125 per minute. The department store chain now has the ability to handle its growing client base effectively.

Please contact Sophelle today for more information.