Dynamic Yield Personalization Strategist

Available: Immediately

Location: U.S. – Remote, must be available Eastern time zone hours

Reporting Relationship: Sophelle Digital Marketing Operations Manager (dotted line reporting to Sophelle Practice Manager, Digital Marketing)

Job Description

Do you have an obsession with customer behavior? Are you energized by the idea of building unique customer shopping experiences for some of the world’s biggest brands? Do you want to be part of driving Sophelle’s exponential growth in ecommerce personalization services?

Sophelle drives ecommerce personalization for dozens of leading sites. We are looking for an experienced, data-driven Dynamic Yield Personalization Strategist with expertise in delivering optimized personalization solutions. An integral part of Sophelle’s Personalization team, this role requires a passion for driving customer engagement throughout the customer journey. The ideal candidate will bring exceptional communication, collaboration, and project management skills to this highly visible role. Experience with Kibo Personalization Platform (Monetate) and Optimizely are helpful skills to have.

Responsibilities

  • Develop comprehensive, data-driven personalization roadmaps for Sophelle’s clients to optimize user experiences across multiple touchpoints including desktop, tablet, mobile, email, and in-store
  • Design personalization solutions to deliver AI-driven shopping experiences tailored to individual customer needs and preferences
  • Conduct continuous multivariate and A/B testing, leveraging best-in-breed personalization software solutions
  • Utilize analytics to measure segmentation performance and uncover growth opportunities
  • Present actionable, data-driven insights in a clear and concise manner to management and cross-functional partners
  • Collaborate with internal and external stakeholders, including clients’ digital marketing teams, to ensure alignment and seamless operations

Required Experience & Skills

  • Bachelor’s Degree
  • Minimum 3 years Dynamic Yield experience, preferably certified
  • 3+ years in a leading ecommerce environment analyzing product performance, consumer behavior, shopping trends, site search, and customer engagement
  • Technically proficient in multivariate and A/B testing scenarios and solutions
  • Mastery of personalization best practices
  • Strategic thinker with a detail-oriented, innovative mindset and track record of delivering consistent results
  • Strong written, oral communication, and interpersonal skills

Helpful Experience

  • Experience with the Kibo Personalization (formerly Monetate), Salesforce Einstein, Certona, or Optimizely
  • Client-facing roles in a professional environment, preferably with digital marketing services

Benefits

Sophelle offers health insurance, a retirement program, and many other employee benefits in our competitive compensation packages.

About Sophelle

Sophelle is dedicated to helping retailers innovate to create compelling customer experiences in stores, online, and throughout the customer journey. Sophelle offers strategy, selection, implementation, and optimization services delivered by experienced retail industry veterans to all of our clients. Our focus on Agility Optimization, our No Surprises approach and our total commitment to client success and satisfaction is why Sophelle has been honored to help hundreds of retailers, from startups to the Fortune 100, across every retail segment throughout its 26-year history

This position is open to applicants only. Recruiters, please do not apply.

For consideration, submit a résumé and cover letter to recruiting@sophelle.com. Please include the job title in the subject line.