Company: This position is for a Sophelle client
Title: Manager, Store Systems
Reports to: Vice President, Enterprise Systems
Location: Greater Boston Area, MA
The Manager, Store Systems is responsible for all in-store systems and services for all retail stores. This role will be responsible for all store-based enterprise systems such as Point-of-Sale, Traffic Counters, Price Checkers and all other store related front and back-office systems. This role will be the primary contact for all systems that run in our stores and in support of our stores, some moderate travel may be required to local and/or regional stores. This role will also be tasked with managing relationships with key vendors who provided software solutions to our stores and will also work very closely with colleagues in the infrastructure and networking teams to ensure hardware solutions are supported and properly maintained as well.
SKILLS & RESPONSIBILITIES
Systems Implementation – work closely with Stores and Store Ops teams to lead implementations for new enterprise systems which will help support the retail stores.
Systems Communication – ensure partners in Stores and Store Ops teams are kept in the loop regarding projects which will impact the retail stores, and also act as a liaison when necessary between Store Ops and various IT teams to ensure that store related issues are resolved in a timely manner.
Cross-Functional Collaboration – work closely with counterparts in IT responsible for infrastructure, system integration, network and help desk to understand the common challenges that exist in our retail stores, and help with the development of standard processes, procedures, and communications to mitigate exposure to retail stores.
Vendor Management – ensure vendors with whom we partner to provide software, hardware or services to our retail stores are held to a high standard, and that grow and manage these relationships to ensure our retail stores are always properly supported.
Incident Management – ability to pull resources together across teams to work through issues and outages and communicate with appropriate stakeholders and leadership.
Data Management – assist with the collection and curation of critical data assets which will contribute to the organization’s larger Configuration Management Database (CDMB), a tool which will be relied upon by senior IT leadership to manage the department and serve the business.
Quality Assurance – Maintain a Store Systems Lab in the corporate office used to test changes to in-store systems, analyze and debug production issues, train personnel, perfect the user experience, etc.
Security & Compliance – shared responsibility to achieve and maintain compliance to PCI-DSS security standard. Shared responsibility in the protection of our customer’s Personally Identifiable Information (PII).
Customer Experience – a shared responsibility in understanding and delivering a brand-right and superior customer experience.
Team Development – Motivate, develop and inspire your team to grow with the organization and deliver top results.
Business Alignment – be an active participant in the business and a student of the business. Pursue a deep understanding of business functions. While providing the best possible technical solutions and services, act as an advocate for your business partners and the business at large.
New and Leading Edge Technologies – Maintain a curiosity, an awareness and knowledge of new technologies, their possible advantages and applicable relevance to our business.
Production Support – Maintain 24×7 availability to support production services.
Policies and Procedures – Support and adhere to departmental policies and procedures, including but not limited to Project Management, Change Management, and Issue Resolution.
Security & Compliance – support the efforts of the Security and Compliance associate(s) in the IT department to ensure that all necessary steps are taken to achieve the security and compliance goals of the department and the company.
Customer Relationship Management – Maintain good working relationships with business associates at all levels of the organization. Be honest, open, respectful, and helpful. Be empathetic toward business associates, be a good listener and provide pragmatic solutions to their challenges.
Results oriented with a high degree of resilience and perseverance. Ability to maintain focus on goals and objectives that deliver results.
The ability to coach, develop and inspire others. A trusted advisor with confidence and low ego.
Acts with urgency to resolve issues impacting service or sales.
Weighs the impact on the customer in planning and decision making.
Must have the courage to push back but possess the wisdom and maturity to do so tactfully.
A player/coach who has the ability and is willing to roll up his or her sleeves when required.
Must be both hands on and strategic with the ability to navigate between the two.
Skilled in change management with the capacity to work across all levels of the organization.
Exhibits optimism and enthusiasm. People feel positively challenged when working with this person. Is responsive and enjoys helping other achieve their goals
Strong Ethics and Discretion: Must be a steward of ethics and discretion when it comes to handling sensitive information.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree required in Information Technology, Business, Mathematics or related field
Minimum of 3 years’ experience with retail store systems
Minimum of 8 years’ experience in the technology industry, preferably in support of retail
Ability to understand and work with data, both abstractly and in practice. Must be able to translate business problems, processes, or situations into a conceptual data model. Must also be comfortable using pivot tables for ad-hoc analysis.
Must be fluent in patterns and technologies used in enterprise application integration.
Knowledge of Payment Card Industry Data Security (PCI DSS) a plus
Able to travel to stores and other locations as needed.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.