Creating loyal customers requires more than just offering smooth purchase experiences and excellent fulfillment. How retailers handle returns can make or break customer relationships.
As the cost of acquiring new customers continues to rise, merchants must retain every customer they can. Offering a top-notch, no-hassle returns experience is an excellent way to keep customers happy, build loyalty, and even increase revenue.
Our panel of online retailers will explore how offering an easy and efficient return process can help retailers create better relationships with buyers and generate growth.
You will learn:
Strategies for developing a returns experience that generates customer loyalty and higher lifetime.
How returns should fit into a retailer’s overall customer retention strategy.
Ideas for using returns to fuel additional revenue.
Creating loyal customers requires more than just offering smooth purchase experiences and excellent fulfillment. How retailers handle returns can make or break customer relationships.
