Multichannel MerchantSuccess in retail today is about innovation – new channels, new capabilities, new processes, and new business models. Gone are the days when customers sought comfort in the familiar. Customers today demand change, an experience that excites them, and the ability to shop when they want, how they want, and where they want. Retailers need innovation to meet their customers’ needs.

We’ve seen that the most innovative retailers have been the most successful. Those who haven’t innovated have failed.

Find out the 7 Practices of Highly Innovative Retailers here.