EMV Compliance Yields Holiday Season Success

The Challenge  The CIO of an iconic apparel and accessories retailer was two years into a planned one-year POS and EMV compliance upgrade when they reached out to Sophelle for help. He knew his team didn’t have enough experience in the new compliance standards and they were struggling with poor requirements and no testing protocols…
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Optimized Employee Training and Documentation Brings Back Award Winning Customer Service

The Challenge A national retailer with over 400 locations was experiencing a myriad of problems with the use of their in-store systems. Because the retailer relied heavily on seasonal employees, the lack of training materials led to management problems, poor customer service and ultimately disgruntled customers. Sophelle’s Assessment The retailer’s system documentation was outdated, poorly…
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Overhauld Order Management Systems Finds Succes For This Lifestyle Brand

The Challenge A luxury lifestyle brand’s ecommerce site was experiencing one of those problems that many retailers would love to have. Demand was high – so high, in fact, that the company’s existing fulfillment systems were starting to stress as they tried keep up with processing the outbound orders volume. Realizing that their existing fulfillment…
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