The Challenge The CIO of an iconic apparel and accessories retailer was two years into a planned one-year POS and EMV compliance upgrade when they reached out to Sophelle for help. He knew his team didn’t have enough experience in the new compliance standards and they were struggling with poor requirements and no testing protocols…
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The Challenge A national retailer with over 400 locations was experiencing a myriad of problems with the use of their in-store systems. Because the retailer relied heavily on seasonal employees, the lack of training materials led to management problems, poor customer service and ultimately disgruntled customers. Sophelle’s Assessment The retailer’s system documentation was outdated, poorly…
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The Challenge The CIO of a big box retailer was seeking to improve the productivity of his IT organization. Existing SDLC and change management procedures provided an adequate framework for project and change execution, but lacked formality in the areas of requirements management and quality assurance (QA). Sophelle was retained to assist in the enhancement…
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The Challenge A luxury lifestyle brand’s ecommerce site was experiencing one of those problems that many retailers would love to have. Demand was high – so high, in fact, that the company’s existing fulfillment systems were starting to stress as they tried keep up with processing the outbound orders volume. Realizing that their existing fulfillment…
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