EMV Compliance Yields Holiday Season Success

The Challenge  The CIO of an iconic apparel and accessories retailer was two years into a planned one-year POS and EMV compliance upgrade when they reached out to Sophelle for help. He knew his team didn’t have enough experience in the new compliance standards and they were struggling with poor requirements and no testing protocols…
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POS Platform Selection Enables Customer-Centric Omnichannel Experience

The Challenge A well-known national footwear retailer with many locations was struggling with an outdated point of sale (POS) system and recognized that an upgrade would lead to a more seamless customer experience. From mobile payments to complex discounts, this store-wide upgrade would lead to the truly omnichannel experience their customers had been looking for….
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eCommerce Platform Selection Yields Optimal Solution and Partner

The Challenge A large apparel retailer with multiple store locations recognized the lost potential of top-line opportunities due to their existing ecommerce platform. Newer, more sophisticated platforms offered greater functionality and better support to leverage up and coming social media and omnichannel capabilities. They also needed a partner whose culture and processes fit better with…
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B2C Digital Powerhouse Grows Into B2B

The Challenge An Internet Retailer Top 500 company and Inc. 500 Fastest Growing private company was getting ready for a major ecommerce platform update. Wanting to expand into the business-to-business (B2B) marketspace, the executive team turned to Sophelle for selection of an optimal ecommerce platform. Making an upgrade from their current platform, the retailer was…
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RedPrairie Testing

The Challenge A successful specialty retailer with hundreds of locations nationwide was seeking to deliver the latest version of its RedPrairie Labor Management solution to its entire chain. With such a large deployment looming, the retailer wanted to re-examine their current quality assurance environment and develop a comprehensive test plan to ensure a smooth rollout…
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Accelerating Test Processes Brings Rapid Deployment For Apparel Retailer

The Challenge A very successful online fashion boutique for women’s apparel & accessories was in the process of migrating to a state-of-the-art ecommerce solution. The transition was a huge investment of time and budget, and the e-tailer wanted to ensure that the functionality, quality and performance of the new site would be completely consistent with…
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Effective Testing Process Brings Mission Critical Deployment Success with Rapid Speed

The Challenge: Cumbersome Testing Procedures A leading national retailer was developing a new, mission critical, in-store application. Product reliability and stability were crucial, and the target deployment date was fast approaching. The retailer needed assurance that, given the time constraints, their testing efforts would be adequate to meet their quality requirements. The retailer sought to…
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Optimized Performance Leads to Growing Transactions and Higher Revenue

The Challenge A growing customer base demands optimized performance. A national department store chain was facing challenges surrounding server capacity due to an increasing number of transactions. The company had the ability to process no more than 40 transactions per minute, and consumers were being negatively affected by slow check-out times. Sophelle stepped in to…
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