Quality Management

The Challenge A publicly traded, New York-based retailer of fine accessories and gifts with more than 300 stores in the United States and Canada was on the verge of replacing its existing POS system. The POS project team was anticipating the receipt of new code from their POS vendor on a regular basis, both leading…
Read More

The Challenge A successful specialty retailer with hundreds of locations nationwide was seeking to deliver the latest version of its RedPrairie Labor Management solution to its entire chain. With such a large deployment looming, the retailer wanted to re-examine their current quality assurance environment and develop a comprehensive test plan to ensure a smooth rollout…
Read More

The Challenge A very successful online fashion boutique for women’s apparel & accessories was in the process of migrating to a state-of-the-art ecommerce solution. The transition was a huge investment of time and budget, and the e-tailer wanted to ensure that the functionality, quality and performance of the new site would be completely consistent with…
Read More

The Challenge: Cumbersome Testing Procedures A leading national retailer was developing a new, mission critical, in-store application. Product reliability and stability were crucial, and the target deployment date was fast approaching. The retailer needed assurance that, given the time constraints, their testing efforts would be adequate to meet their quality requirements. The retailer sought to…
Read More

The Challenge A growing customer base demands optimized performance. A national department store chain was facing challenges surrounding server capacity due to an increasing number of transactions. The company had the ability to process no more than 40 transactions per minute, and consumers were being negatively affected by slow check-out times. Sophelle stepped in to…
Read More