Today’s Retail Environment Demands “No Surprises.”

No one likes surprises at work. We want to make plans, execute against them, and meet or exceed our customers’ expectations. This is even more the case today in retail. Customers don’t want surprises. They don’t want to arrive at a store and see it’s closed. They don’t want to find out an item is…
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The Millennial Report: Appearance versus Reality

Millennials grew up in the age of chat rooms and early social media sites, so it’s no surprise we have a heavy virtual presence as adults. We constantly surveil our friends’ lives through social media posts, assess potential partners on dating apps, and judge our own self worth by the number of likes received on…
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The Millennial Report: Expired Goods

I don’t know what fabric softener is. I mean, I can reasonably deduce its purpose from its name, but I have never sought, purchased, or used fabric softener. None of my clothing feels scratchy or hard enough that I’m uncomfortable or else I wouldn’t have bought it to begin with. I wonder, at what ancient…
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10 Tactics to Make Innovation Happen

Retailers Must Innovate Everyone agrees with the idea that retail requires innovation. Whether they added subscription services last year, they’re adding curbside pickup capabilities today, or they’ll be adding appointment scheduling or some other new function next year, retailers have needed to and must continue to innovate in order to survive. Sophelle published research on…
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The Millennial Report: Speaking Up and Standing in Solidarity

Right now, it’s nearly impossible to ignore the upheaval and chaos of our cultural climate. It’s nearly impossible to shutter ourselves from the nationwide outcry for justice. It’s nearly impossible to continue on in ignorance. The privileged have come forward to admit their biases and expose themselves as having unknowingly perpetuated a racial divide in…
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Agility Is Oxygen TM

Forecasts of COVID’s impact and economic recovery vary widely. Among the most worrisome scenarios predict a future uptick in COVID cases soon after reopening and again in the fall and no one knows how consumers will react. All of these influences come on top of what was already a highly dynamic retail environment. Agility helps…
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The Millennial Report: Shopping In These Unprecedented Times

In what felt like a moment, our lives were changed. We lost comfort and security for ourselves and our families. Daily life was suddenly different, and there was no quick fix. We don’t yet have all the coping mechanisms for living alongside Covid-19, but we do have muscle memory for tragedy that almost feels like…
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Millennial Report: Shopping Online

Raised in the age of burgeoning tech, millennials have been reared to appreciate innovation. In adolescence our curiosity was piqued by asking Jeeves our burning questions for research immediacy that books simply could not provide, as our empathy was nurtured by the introduction of Roomba, the only family pet that bothers to clean. We developed…
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Begin Planning Now

The Governors of six states (NY, NJ, CT, PA, RI, and DE) outlined the beginning of a plan to come out of the states’ lockdowns. West Coast Governors are doing similar. Smart plans based on data will be the basis of what these thoughtful and effective leaders will do in the coming weeks and months….
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