Entrepreneurial phenomenon Ari Weinzweig, the co-founder of the much-loved Zingerman’s Deli, shares the secrets to providing world-class customer service.
In Zingerman’s Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Title :
Zingerman's Guide to Giving Great Service
Author :
Ari Weinzweig
Publisher :
Hyperion
Amazon URL :
https://www.amazon.com/gp/product/1401301436
B&N URL :
https://www.barnesandnoble.com/w/zingermans-guide-to-giving-great-service-ari-weinzweig/1100551232
Publication Date :
01/12/2004
