In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Adam Toporek, Customer Service Expert at CTS Service Solutions. Together they delve into how to become the customer’s hero; how to respond to negative and positive emotions of the customer; and unpacking if technology is a hassle for customers or not.
How to Understand Customer Emotions
Topics# Customer Engagement, Retail, Retailers![](https://www.sophelle.com/wp-content/uploads/Retain.png)