Retail Therapy: John Lewis

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Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.

In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencers Jeff Roberts and Jack Stratten to discuss John Lewis, an over 100-year-old department store giant that grew tremendously over the 20th century with the addition of new retail formats, brick-and-mortar stores, and product lines.

With the help of an employee-owned cooperative model, this retailer has gained a reputation by doing things differently while always striving to do better for their customers and employees.