Amid rising returns volumes, retailers are most worried about the cost of returns, yet retailers also say they don’t want their return policies to scare away consumers. Consumers? Well, they think returns are already too hard.
Join us for a discussion on the challenges of meeting consumer preferences amid rising volumes and higher costs.
- How to line up your return strategy with delivering a great customer experience
- Cost-effective options in an era of distressed DTC margins
- What returns options are available as tools in your favor, rather than just customer conveniences
Pitney Bowes will share new consumer and retailer data to show how consumer preferences have shifted and continue to change during Covid, and tactics the retailers are implementing to address these preferences.
Bottomline, retailers need to offer more choices. Get a practical roadmap to help your business adapt.
