Sophelle has helped hundreds of leading retailers over our 27-year history.

Customer Experience/Cost Optimization: How Retail Strategy Should Be Set

Retailers and DTC brands need to create compelling customer experiences, today’s consumers expect nothing less than efficient operations, personalized experiences, and frictionless processes. Retailers also need to be laser-focused on costs and margin. Sophelle developed our proprietary Customer Experience/Cost Optimization (E/CO) framework to help our clients achieve this difficult balance.

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Retail Consultant Services

Sophelle provides our clients with in-depth retail consultant services in the disciplines most vital to retail success. This focus ensures we stay ahead of industry trends while staffing projects with proven subject matter experts. Want to meet with an expert? Stop by booth 336 at NRF-we can't wait to meet you!

Retail Strategy

We are a retail management and technology consultancy unique in our ability to craft effective, customized strategies across all channels to drive your success. Our seasoned executives will work closely with you to uncover opportunities and create cost-effective, high-performing plans tailored to your business.

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Solution Selection

Selecting technology that fits and future-proofs your business requires industry expertise. Our accomplished retail experts will help you select proven IT and ecommerce systems that enable your company to deliver on its unique advantages. We’ll help you benchmark against the best as well as make intelligent investment decisions.

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No Surprises Implementation

Sophelle’s Practice Leaders and consultants who know how to get your technology up and running both on- time and on-budget will quickly assemble experienced resources with our No Surprises approach through shared expectations, operational discipline, and complete transparency.

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Ongoing Optimization

Maximize your return on investment through continual optimization. Our team of retail experts will continually work with you to personalize, configure and optimize your technologies and strategies through industry best practices that will keep your business on the forefront of what's next.

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eCommerce Personalization Services

Sophelle helps retailers innovate to create compelling customer experiences in stores, online, and throughout the customer journey. Personalized digital experiences are required. Sophelle’s eCommerce Personalization Services are turnkey and include everything needed for success – strategy, testing, and assessment.

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