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Sophelle Newsletter
Leadership Lens
You Should Know Retail AI Council |
AI is going to cause massive disruption to retail. It will change the ways consumers shop and the ways retailers operate. Those retailers that don’t change won’t be able to keep up. AI is too powerful and AI innovation is happening at lightning speed.
It’s already happening. Leading retailers are testing and piloting. The largest retailers are beginning enterprise-wide initiatives. Software vendors are introducing new AI-powered functionality. The largest vendors are committing to massive investments. Retail AI Council is a retailer-led organization dedicated to helping retailers embrace the transformative potential of AI. The Council is also working with solution providers, helping them bring their solutions to the retail market. Membership is free and open to all. |
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The Millennial Report
Macy’s Bold Move: A New Chapter in Retail? |
Recently, I found myself wandering the aisles of a brick-and-mortar Macy’s store, an experience that was both nostalgic and bittersweet. As a child, department stores like Macy’s were the epicenters of shopping—a bustling world where the latest fashion, home goods, and toys converged under one roof. Fast forward to today, the digital age has shifted most of our shopping habits online, leaving these once vibrant spaces feeling like relics of a bygone era. It’s against this backdrop that Macy’s announced a significant reconfiguration of its brand, a move that has caught the attention of retail consultants and consumers alike.
We’re breaking down the details that led to this decision and discussing the ways other omnichannel retailers are looking to pivot. |
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Retail Resources
Featured Podcast
Staying Human In A Robotic World: The Power Of H2H Engagement
With the rise of always-on communication channels, it can be tempting to simply use automated technology to build connections with customers. But successful brand leaders know that Human-to-Human (H2H) engagement is key to winning long-term customer loyalty.
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Upcoming Retail Events
Want to stay connected through in-person and online retail events? Our comprehensive list of retail trade shows has you covered.
Event | Date | Location | |||
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ASD Market Week | 03.10.24 – 03.13.24 | Las Vegas, NV | |||
Digital Summit: Las Vegas | 03.13.24 – 03.14.24 | Las Vegas, NV | |||
Glossy Beauty Pop 2024 | 03.13.24 | Los Angeles, CA | |||
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03.14.24 – 03.17.24 | Orlando, FL | |||
ShopTalk 2024 | 03.17.24 – 03.20.24 |
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03.17.24 – 03.19.24 | Chicago, IL | |||
ICSC at Carolinas | 03.19.24 – 03.20.24 | Charlotte, NC | |||
PCA24 Convention and International Trade Show | 03.22.24 – 03.25.24 | Las Vegas, NV |
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