The Big Store is the inside story of Sears’ decline and resurrection. Allowed unprecedented and unrestricted access to Sears’ records, offices, meetings, and executives, the award-winning journalist Donald R. Katz has written a spellbinding tale of heroes and villains, monumental errors, daring planning–and stunning triumph. Recount how the Sears, Roebuck, and Company came back from the brink of ruin and transformed itself into the corporation of the future