Omnichannel Transformation

This is the tale of an organization that has taken a larger view, seeking to understand customer touchpoints in fresh ways and focusing on true omnichannel transformation rather than just updating technology. For the 33-year old Paper Source company, 2016 was...

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No Surprises.

No one likes surprises at work. We want to make plans, execute against them, and meet or exceed our customers' expectations. Nowhere is this more true than in retail. The pace of change is faster than ever. Mistakes can be...

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