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When a bride-to-be is ready to choose the attire for her bridesmaids, where does she go to shop? Recently, brides have been turning to direct online sellers to outfit their bridal parties. These online competitors have been rapidly taking market...

Today is Tax Day, folks! Are you expecting to receive a return this year? Or, better yet, are you anticipating a return on the investments you’ve made in your customer relationships? Let’s do some reflecting. To measure your customer experience...

Millennials hate talking on the phone. In fact, millennial phone phobia is so pervasive that 81% of millennials have to summon the courage to make a phone call. So when we have questions, we always search for answers online before...

Shoptalk 2022 Wow. What a show! Retail’s hottest digital show had record-breaking attendance, proving that while virtual has its benefits, live events are back. We heard from retail’s community of changemakers about everything from innovative growth opportunities to global shopping...

When I first heard someone casually use the word metaverse this year, I furrowed my brow and thought, what the hell is that? So I furiously Googled what the word meant, and I was left even more confused. Is the...