Sophelle helps retailers innovate to create compelling customer experiences in stores, online, and throughout the customer journey. Personalized digital experiences are required. Sophelle’s eCommerce Personalization Services are turnkey and include everything needed for success – strategy, testing, and assessment.

 

 

Sophelle's Services

Strategy
Sophelle’s personalization experts work closely with clients to develop a comprehensive strategic plan to deliver on ecommerce goals – maximizing engagement, conversion, and revenue. Sophelle’s strategies take a holistic view and work to leverage key touchpoints with hyper-targeted recommendations, content, and promotions.

Testing
Leveraging best-in-class personalization software solutions, Sophelle’s testing methods drive our personalization strategies. Being mindful that most customer journeys span numerous devices and channels, Sophelle optimizes personalization services across multiple touchpoints including mobile, tablet, and desktop devices on websites, apps, email, and in stores.

Assessment
Test results are thoroughly reported and analyzed before actionable, data-driven insights are communicated with complete transparency. Feedback is used to refine strategies and future tests, maximizing learning.

Better Experiences. Better Results.

Insight from Many Different Sites
Sophelle’s experts learn from dozens of highly trafficked ecommerce sites, running hundreds of tests while leveraging lessons learned within our client base.

Insight from Many Different Industries
Along with insights gained from numerous leading sites, Sophelle’s deep customer knowledge is boosted by our diverse clientele. Having expertise across various industry segments allows us to provide a unique, comprehensive perspective to every Sophelle client.

Dedicated Personalization Professionals
Retail personalization strategies require ongoing testing and optimization to deliver true value—and many retailers don’t have the time or resources to conduct such extensive testing themselves.

With so many critical factors to consider, even the most seasoned retailers find that investing in personalization technology alone isn’t enough.  They need retail technology consultants like Sophelle to help them navigate the personalization landscape, develop a personalization roadmap, select the right personalization software and tools, oversee the implementation, and manage the execution of these solutions with ongoing testing.

You Have Questions – Sophelle Has Answers

Download our free focus report for more data, details, and answers to all of your ecommerce personalization questions!

Short on time? Skim our focus report highlights here!

Do you want to create compelling customer experiences that maximize engagement, conversion, and revenue?
Contact Sophelle today.