This is the tale of an organization that has taken a larger view, seeking to understand customer touchpoints in fresh ways and focusing on true omnichannel transformation rather than just updating technology. For the 33-year old Paper Source company, 2016 was...
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No one likes surprises at work. We want to make plans, execute against them, and meet or exceed our customers' expectations. Nowhere is this more true than in retail. The pace of change is faster than ever. Mistakes can be...
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Retail success is about creating a compelling customer experience and today it takes innovation to be compelling. Sophelle is a management and technology consultancy focused on retail. Over our 20+ years, we’ve helped hundreds of leading retailers on thousands of...
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There is a shift in the store that is bringing about a fulfillment evolution Consumers are no longer just going to the store and buying what they need, and that is changing the way retailers do everything from fulfilling and...
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In a recent podcast with Tim Parry of Bricks and Clicks, I had the opportunity to share my thoughts on the state of retail, beginning with the shift in shopping habits of the sporting goods sector. The simple fact is...
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