Balancing Profit and Purpose in Skincare Retail

In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of managing both physical stores and...

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Role of KPIs in building Winning Customer Experience

In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPIs in...

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Cultivating the next generation of retail talent

We talk to Adam Lukoskie, SVP and Foundation Executive Director of the National Retail Federation, about current topics and trends in talent acquisition—delving into best practices, new ideas and how retailers are investing in talent for the future of retail.

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