In this episode, I’m reframing what customer loyalty really means for independent retailers. Rather than focusing on loyalty programs or post-purchase follow-up, I’ll explain how customer loyalty is formed long before a transaction ever happens. From the first impression to...
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What does it really take to win over Gen Z and Gen Alpha in 2026? Aliyah Flowers, B2B Community Manager at RETHINK Retail, connects with Sourabh Sharma, Head of Marketing at Histoires de Parfums, to unpack what younger generations actually...
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The conversations shaping the future of retail are happening here. Christine Russo, globally recognized thought leader, interviewer, and retail industry insider, goes one-on-one with the CEOs, founders, and executives driving commerce, technology, and innovation forward. From Verizon’s infrastructure powering AI...
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In this 300th episode of the Creative Shop Talk Podcast, I'm sharing a personal reflection on what it takes to keep showing up in business over the long haul. Rather than revisiting past highlights, I'm sharing honestly about consistency, passion,...
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What does it really take to win over Gen Z and Gen Alpha in 2026? Frictionless checkout has become one of the most discussed topics in retail technology. But for enterprise retailers, the real question is not whether checkout can...
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