Categories
Organizer
Search
Relevant, personalized customer experiences can keep customers coming back, but doing this well and consistently is an ongoing challenge—take it from brands like Instacart and B&Q. Customers want to know...
Discover how leading organizations are re-imagining service delivery with agentic artificial intelligence (AI) that unites apps, data and AI to deliver intelligent, scalable and autonomous customer support. With customer expectations...
Let’s be real: retail’s growth engine isn’t ads. It’s AI-powered video. Traffic is down, acquisition costs are up, and customer journeys are more fragmented than ever. The old retail playbook...
Join us for an inside look at the next wave of innovation shaping retail and ecommerce. In this Startup Spotlight, two founders and executives will showcase their cutting-edge solutions in...
The holiday season doesn’t start on an exact calendar date—it begins when shoppers shift into a festive mindset. New research from Intuit Mailchimp and Canvas8 reveals seven distinct phases of...
As retailers seek to differentiate their position by exposing more data, an opportunity emerges for brands to tip the balance of power in their favor–a phenomenon we’re calling “The Big...
Consumers have been quick to adapt to their shopping behaviors from brick and mortar stores to eCommerce, leading to many retailers having a boost in acquired customers. But data shows...
In today’s hypercompetitive retail landscape, delivering personalized, seamless customer experiences — while maintaining operational resilience — demands more than just data: it requires intelligence at the very edge of your...
Customer expectations for seamless, personalized shopping experiences have never been higher, yet retailers face a critical challenge: Salesforce data shows that 73% of customers expect companies to understand their needs,...
Holiday sales growth is slowing—and for the first time in EMARKETER’s tracking history, it’s expected to fall short of full-year retail growth. With the added pressure of potential tariffs and...
As modernization accelerates, many retailers are asking: Is a full replatforming still necessary—or even worth it? In this must-watch webinar, we brought together top industry voices to break it down with brutal...
A recent survey from Braze revealed that 85% of marketing executives are concerned that their messages aren’t hitting home with their customers. The solution lies in delivering personalized experiences that...